Advanced Utility Planning & Management (Effective Utility Management - Module 6)
Management Training
Advanced Utility Planning & Management (Effective Utility Management - Module 6)

This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.

Topics Covered:

  • Introduction: A Balanced Scorecard
  • Training and Communication Planning
  • Developing Your Mission, Values and Vision
  • Mapping Out a Strategy
  • Developing Performance Measures
  • Creating Organizational Alignment
  • Tracking and Reporting Results
  • Sustaining Success

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This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.Topics Covered:Introduction: A Balanced ScorecardTraining and Communication PlanningDeveloping Your Mission, Values and Vi...
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Course content
  • Lesson 1: A Balanced Scorecard Approach to Utility Management
    • Lesson Workbook
    • Lecture
    • Lesson Project
    • Lesson 1 Quiz
  • Lesson 2: Balanced Scorecard Training and Communication Planning
  • Lesson 3: Developing Your Mission, Values and Vision
  • Lesson 4: Mapping out a Strategy
  • Lesson 5: Developing Performance Measures
  • Lesson 6: Creating Alignment within Your Organization
  • Lesson 7: Tracking and Reporting Balanced Scorecard Results
  • Lesson 8: Sustaining Balanced Scorecard Success