Advanced Utility Planning & Management (Effective Utility Management - Module 6)

This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.

Topics Covered:

• Introduction: A Balanced Scorecard
• Training and Communication Planning
• Developing Your Mission, Values and Vision
• Mapping Out a Strategy
• Developing Performance Measures
• Creating Organizational Alignment
• Tracking and Reporting Results
• Sustaining Success

This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.Topics Covered:Introduction: A Balanced ScorecardTraining and Communication PlanningDeveloping Your Mission, Values and Vi...