Utility Planning & Management
Leads to certification with duration:
1 year
Certificate Programs
Utility Planning & Management

This program provides you with a study of planning and management skills required of utility supervisors and managers. Course material consists of video lectures, lesson quizzes, and lesson projects.

The Utility Planning & Management Certificate Program includes 3 online modules.  Students will receive a certificate upon completing each module as well as an overall certificate after completing all 3 modules.  This program can be combined with the Utility Supervision & Leadership Program to receive a certificate in Effective Utility Management from California State University, Fresno.

This certificate program is made up of the following 3 classes:

  • Basic Utility Planning & Management
  • Intermediate Utility Planning & Management
  • Advanced Utility Planning & Management

Curriculum content

  • Basic Utility Planning & Management (Effective Utility Management - Module 4)
    Today, the water and wastewater industry is more complex than ever before. As our industry changes, there is a strong need for effective leadership. Topics Covered: The Regulatory Process Utility Management Competencies Utility Strategic Planning Basics The Continuous Improvement Process Utility Accounting Utility Money Management The Budgeting Process Setting Utility Rates
    • Lesson 1: The Regulatory Process
    • Lesson 2: Utility Management Competencies
    • Lesson 3: Utility Strategic Planning Basics
    • Lesson 4: The Continuous Improvement Process
    • Lesson 5: Utility Accounting
    • Lesson 6: Utility Money Management
    • Lesson 7: The Budgeting Process
    • Lesson 8: Setting Utility Rates
  • Intermediate Utility Planning & Management (Effective Utility Management - Module 5)
    This second module covers intermediate level topics relating to the effective management of water and wastewater utilities. Topics Covered: Operations Management Maintenance Management Privatization Capital Improvement Management Construction Design Process Management Construction Process Management Leveraging Information Technology
  • Advanced Utility Planning & Management (Effective Utility Management - Module 6)
    This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management. Topics Covered: Introduction: A Balanced Scorecard Training and Communication Planning Developing Your Mission, Values and Vision Mapping Out a Strategy Developing Performance Measures Creating Organizational Alignment Tracking and Reporting Results Sustaining Success